Appointments
Who do I see?
Routine appointments
The practice is operating a total online triage via AccuRx.
You can access our AccuRx Online Triage by clicking here.
- Easy to access: no app, no account needed – simply submit a query directly through the practice website. It should only take a couple of moments to do.
- Convenient: available Monday – Friday, so you can send in your request at a time that suits you, rather than having to wait for the phone-lines to open.
- Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
- Efficient: your request will be seen by the right person, first time.
- Fairer: those who need appointments most will get them, rather than those who got through on the phones first.
- Turnaround time: we will get back to you within 1 working day (most of the time this will be the same day) so it’s very quick.
- Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.
Please call us if you have any issues accessing AccuRx Online Triage and a member of staff will happily guide you.
You can also still access appointments via the following routes:
- Online* via Patient Access or myGP App.
- By telephone 24/7 automated service.
*contact the surgery if you do not have online services – you will need to provide Photo ID
Appointments are available up to four (4) week in advance online and by our automated telephone appointment service. .
If You Need Help When We Are Closed
- Use NHS 111 online service (111.nhs.uk) or call 111
- 111 online service is for people aged 5 and over only. Call 111 if you need help for a child under 5
- Our out of hours information
- If it’s a life-threatening emergency call 999
Cancelling your appointment
- We send TEXT REMINDERS to you before your appointment.
- Please TEXT ‘CANCEL’ if you cannot attend.
- Please CALL to CANCEL if you cannot text. (0208 471 6912)
Consult with a Doctor online
AccuRx Online Triage is free to use for NHS patients.
Use AccuRx Online Triage to ask your GP about your health symptoms, conditions or treatment.
You can even request things like sick notes and GP letters.
All you need to do is click here or the link below.
1.Fill out a quick form.
2. We respond by phone, text or email
Our Online Triage form is available to use during surgery hours, Monday – Friday from 8am till 6.30pm
Start hereExtended Access
You are able to access our ‘Extended Hours‘ service here at Upton Lane Medical Centre. call on 02075409949 for appointments Monday – Saturday.
What is Enhanced Access Service?
The Enhanced Access Service makes it easier for you to get an appointment at a time that suits you including evenings and weekends. The service offers pre-bookable, routine primary care appointments with a range of clinicians including GPs, nurses and other health care professionals.
For Working Patients, Carers, Young people or those patients unable to attend during regular opening hours you can access our enhanced access service Monday – Friday 6.30pm – 8pm & Saturday 9am-5pm.
The service offers pre-bookable, routine primary care appointments with a range of clinicians including GPs, nurses and other health care professionals – This is not a walk-in service – you must call to book an appointment through the service dedicated number 020 7540 9949 (the phone line is open 24×7) or via your registered GP practice reception team.
If you are unable to attend an appointment at the practice during the practice hours or during the ‘Enhanced Access Service’ you can access the ‘Newham Seven Day Service’ contact the practice for an evening and weekend appointment.
Please click on the link below for details of service and locations:
Home Visits
In rare cases, for house/bedbound patients, we appreciate a home visit is necessary.
- Please call reception before 10:00.
- You may only request a home visit if you are housebound or are too ill to visit the practice.
- Your GP will only visit you at home if they think that your medical condition requires it and will decide how urgently a visit is needed.
- Please be prepared to provide suitable details to staff to enable the doctor to schedule house calls.
Other Medical Home Visits
- You can also be visited at home by a community nurse if you are referred by your GP.
- You should also be visited at home by a health visitor if you have recently had a baby.
- If you are newly registered with a GP, with a child under five years, you should have a home visit from a health visitor.
Unfortunately if you live outside the borough we will not be able to provide with you with a home visit you will be informed of this at your registration.
