Contact the practice
Upton Lane Medical Centre
75-77 Upton Lane
Forest Gate
London
E7 9PB
Telephone: 0208 471 6912
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need to consult with your GP out of our normal opening hours, you can contact Out of Hours on: 0207 511 8880
Monday-Thursday from 6.30pm until 07.59am
Friday from 6.30pm until Monday 07.59am
And 24 hrs on Bank Holidays.
INCASE OF URGENT MEDICAL ATTENTION PLEASE CONTACT 111 OR 999 FOR MEDICAL EMERGENCIES.
NHS Direct for Urgent Assistance
Call NHS Direct on 111 GPs, nurses, paramedics, and pharmacists will be giving urgent advice over the phone through the free NHS 111 helpline, which is available 24 hours a day, and If necessary, by making arrangements for you to be seen by a doctor.
New NHS 111 Clinical Assessment Service is first point of contact for all out of hours care
The service will provide:
- For anyone who requires urgent care advice or treatment outside of normal GP practice opening hours.
- Assessments over the phone – along with advice or treatment recommendations from a range of health professionals if required
- Direct booking appointments, with more appointments becoming available over the coming months
- The ability to prescribe medicines over the phone if required
- Easy access to patients’ records and care plans – with details updated after calls
- Quick transfer to mental health crisis services for assessment/advice if required.
Physical accessibility
We have disabled access, a disabled toilet and baby-changing facilities.
We provide a chaperone if asked for.
We provide a language service if requested in advance.
We have a hearing loop.
If needed we provide room for breast-feeding use.
If needed we provide room for patients who would like to speak to member of staff in confidence/privacy.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
